Can I apply in-person? |
The Guelph Police service only accepts applications online. |
What kind of record check do I need? |
Contact the agency/organization requesting the check so they can clarify what type of record check they require from you. |
I am a temporary resident of Guelph - can I apply for my record check through your service? |
The Guelph Police Service will accept applications for police record checks if the applicant has proof of Guelph residency. Residency proof can take the form of such items as: rental agreements, correspondence or bills addressed to the application. Applicants living outside of the city must attend their local police service to apply for a record check. |
What happens if I apply but do not live in Guelph? |
You must currently be a resident of Guelph to apply, otherwise your application will be voided. To ensure you reside within the boundaries of the City of Guelph, please check the Guelph City Boundary Map. |
How do I get my record check when I am under 18 years old? |
As per the Police Record Check Reform Act, Police Services in Ontario only provide record checks to applicants under the age of 18 when applying for an employment or volunteer position directly with the municipal, provincial or federal government. Non-government agencies are not authorized to receive the results of a record check for individuals under the age of 18. |
I only have one name, what do I put on the application? |
Enter your one name as both the surname and first name on the application |
What is the difference between a school placement versus being employed at a school? |
School placement is restricted to individuals completing job placements as part of their college/university/continuing education curriculum. Employment at a school is a paid position and as such the fee schedules differ. |
What qualifies as volunteering? |
Volunteering means a person who performs a service but who receives no compensation for doing so and excludes school placement. |
I do not have a credit card - how do I pay for my record check? |
A pre-paid credit card may be purchased anywhere gift cards are available for purchase and can be used to pay online. |
I have been asked for a Vulnerable Sector Check (VSC) but the organization is based outside Canada, how can I apply for this check? |
VSC checks are restricted to applicants seeking employment and/or volunteering within Canada only. In this case, applicants will need to contact the RCMP. |
Why can I not get a Vulnerable Sector Check for adoption? |
The Criminal Records Act does not allow vulnerable sector checks to be conducted for the purpose of Adoption. |
When will I get my record check? |
Typically record checks can take up to 2-3 weeks to process. You can easily check the date currently being worked on by clicking on the webpage where you applied for your record check. The current date is listed on the top of this webpage. |
Can I update the information on my application after I have submitted it? |
The Guelph Police Service is unable to make changes to an application once it has been submitted. Please ensure that all information is accurate prior to submission. |
Do you offer refunds? |
Record checks are non-refundable. It is essential that you are aware of which type of record check you require and that you check your address is within the city limits of Guelph before applying for a record check.
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Can I get additional copies of my record check? |
Volunteers applying for a CRC or CRJMC can receive up to 5 (five) free copies. These extra copies must be requested at the time of the initial application.
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Can I have a family member/friend pick up my record check on my behalf? |
Only the applicant can pick up their record check as their identification needs to be verified in person. The completed record check contains personal information and can only be released to the applicant due to privacy legislation.
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Why did you void my application? |
You will receive an email explaining the reason your application was voided. If you have further questions, please contact Customer Servcie.
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Why do I need to be fingerprinted? |
Applicants will be requested to come in to be fingerprinted in two circumstances.
- To confirm the applicant’s criminal conviction if applicable:
- If an applicant has criminal convictions, the RCMP requires fingerprints to confirm the criminal record. Once confirmed, data from the criminal record will be put on the requesters police record check.
- To complete a Level 3 - Police Vulnerable Sector Check:
- The vulnerable sector query is based on gender and date of birth. To clarify inconclusive results, applicants are required to be fingerprinted. Results will be indicated on the completed Level 3 Police Vulnerable Sector Check.
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How do I get fingerprinted for such things as record suspension, citizenship, NEXUS card, or other administrative purposes? |
The Guelph Police Service only does fingerprinting for GPS police record checks. Otherwise, applicants will need to attend an accredited fingerprinting company to have their fingerprints taken for the purposes of adoptions, foreign travel, citizenship, record suspension, and permanent residency. To obtain a list of accredited fingerprint companies contact the RMCP at CCRTIS-SCICTR@rcmp-grc.gc.ca.
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I am not getting any emails from Customer Service, what is happening? |
Sometimes the system generated email is considered as spam by your service provider and goes to your junk folder. Please check your junk folder, otherwise give us a call.
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I forgot the password for my account, what do I do? |
Click on the forgot password option. A link will be sent to your email account. Access your email and click on the link to reset the password.
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How can I contact customer service? |
Customer Service can be contacted by sending an email to customerservice@guelphpolice.ca or by phoning the Guelph Police Service at 519-824-1212 extension 7321.
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