Guelph Police Service launches new solution to improve non-emergency service

The Guelph Police Service is introducing a new automated response tool designed to support non-emergency calls and enhance service for the community.

Starting July 15, the system will streamline routine inquiries, enabling callers to quickly access information, complete tasks more efficiently and reduce unnecessary wait times.

“This is about using technology in a thoughtful and responsible way to better serve our community while supporting our members,” said Chief Gord Cobey. “By helping us manage routine non-emergency calls more efficiently, this solution ensures our communicators are available to focus on calls for service which need immediate and direct support.”

Emergency calls will continue to be managed by trained professionals, ensuring that callers in urgent situations can always speak directly with a communicator. By directing routine requests to the new system, Guelph Police Service communicators can dedicate more time and attention to emergency calls that will ultimately enhance public safety.

Community members can expect a more efficient experience when contacting the Guelph Police Service for non-emergency matters. The new system connects callers directly to the information they need, offers multilingual support and can handle a higher volume of routine calls to help ensure staff remain available to support more complex and urgent needs.

This initiative is part of the Service’s ongoing commitment to providing the best service possible while making effective use of public resources.

Which phone number should you call?

Emergency (9-1-1)

Call 9-1-1 in an emergency, including situations where:

• Lives are at risk or there are serious injuries
• A crime is in progress or has just occurred
• Property is at immediate risk of damage or loss
• Examples include impaired driving, injury collisions, fires, medical emergencies, robberies, violent domestic disturbances, assaults and break and enters.

If you dial 9-1-1 in error, callers are asked to remain on the line until they have spoken to a Communicator who will confirm that they do not need police assistance.

Non-emergency: 519-824-1212

Call the non-emergency number when:

• A crime has occurred but is not in progress
• There is no immediate threat to public safety or property
• There are no injuries
• You need to make a report or request police information or advice
• You need to contact a member of the Service