Compliments and Complaints

Your feedback helps us serve Guelph better. Whether you want to share a positive experience or let us know where we can improve, we value hearing from the people we serve.

Your comments help us understand what is working, where we can do better and how our actions affect the people we serve.

Compliments

It is particularly meaningful and rewarding for officers and other members to hear how their work has made a positive difference in the lives of the people we serve.

If you recently had a positive interaction with a Guelph Police Service member, or saw a member provide helpful, respectful or professional service, we invite you to send us your positive feedback.

You can also share positive feedback by regular mail or by phone. Once received, your feedback will be shared with the member and properly acknowledged.

What should you include in your positive feedback?

To help us pass along your feedback to the right people, it is helpful if you can share:

• Name of the member if known
• Badge or employee number if known
• Date the interaction took place

Complaints about Police Officers

The Guelph Police Service is committed to working with all members of the community and to being accountable in everything we do. You may file a complaint about the conduct of police officers with the Law Enforcement Complaints Agency by submitting a completed form through the LECA website using the link below.

All complaints made about police officers go to the LECA and will be reviewed before a decision is made how to proceed. The police service in question, another police service or the LECA themselves may investigate the complaint. The outcomes of all complaints are reviewed by the LECA.

The Guelph Police Service is committed to conducting a complete and thorough investigation of complaints.

Submit a complaint about a Police Officer.

Complaints about Special Constables

To submit a complaint about a special constable employed by the Guelph Police Service, please click the link below to fill out a form, completing as much detail as you can to help us conduct a thorough investigation. Any complaints related to special constables employed by another institution must be submitted to the institution in question.

The Guelph Police Service is committed to conducting a complete and thorough investigation of complaints.

Please note, as per Section 2(2) of Ontario Regulation 411/23 (Complaints About Special Constables), the following persons shall not file a complaint via this process and shall instead follow the applicable procedure set out in section 183 or 185 of the Community Safety and Policing Act.

1. Other employees of the special constable employer.
2. Other members of the police service in which the special constable is employed, and members or employees of the police service board that maintains the police service.
3. The Minister.
4. The Inspector General, a deputy Inspector General or an inspector appointed under section 111 of the Act.
5. The Complaints Director, a deputy Complaints Director, an employee in the Law Enforcement Complaints Agency or an investigator.
6. SIU Director or an employee or investigator in the Special Investigations Unit.

Submit a complaint about a GPS Special Constable.

Complaints about the Chief or a Deputy Chief

The CSPA introduced new legislation for Police Service Boards to receive complaints about the Chief of Police and Deputy Chiefs of Police. If you would like to submit a complaint about either of these positions, please email board@guelphpolice.ca.

Complaints About the Board or General Performance of the Service

The Inspector General of Policing is a new policing oversight body under Ontario’s Community Safety and Policing Act, 2019 (CSPA). The Inspector General is responsible for ensuring policing is delivered adequately and effectively across Ontario and that police board members are complying with the Code of Conduct. The Inspector General exercises independent compliance oversight focused on ensuring police services, police service boards and board members, and special constable employers are complying with requirements under the CSPA for policing and police governance.

The Inspector General of Policing is supported by the Inspectorate of Policing, a new organization comprised of professionals that are dedicated to driving improved performance in Ontario policing and police governance. Members of the public can file complaints with the Inspector General concerning adequate and effective police service delivery, or allegations of police board member misconduct through their website.

Submit a complaint about the Board or General Performance of the Service.

Discipline Hearings

Find the outcome of recent disciplinary hearings on our Disciplinary Hearings page.

For more information about potential disciplinary procedures please review the Community Safety and Policing Act.